Help
PassMaker Support
The fastest way to reach us is Settings → Send Feedback inside the app, which includes the details we need to help. You can also email [email protected]. We usually reply within two business days.
Common questions
My pass won't add to Apple Wallet.
Make sure you're online when you save the pass, since signing happens on our server. If it still fails, send feedback from the app so we get the error details.
How many passes can I create for free?
Free accounts can create two passes per day. PassMaker Pro removes the daily limit.
How do I restore my purchase?
Open the PassMaker Pro screen in the app and tap Restore. Use the same Apple ID you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On iPhone, open Settings, tap your name, then Subscriptions, and choose PassMaker.
The barcode on my pass doesn't scan.
Check that the barcode format matches what the scanner expects (QR, PDF417, Aztec, or Code 128) and that the barcode value was copied exactly.
Building passes by hand? See the guides and the PKPass validator. Read our privacy policy.